Effective Date: September 21, 2026
Last Updated: September 21, 2026
Welcome to MD Astra. These Terms of Service (“Terms”) govern your access to and use of the MD Astra website at mdastra.com and any digital marketing services provided by MD Astra.
By accessing our website, contacting us, requesting a consultation, or engaging our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About MD Astra
MD Astra is a digital marketing and growth agency based in Apex, North Carolina, USA.
Our services may include:
- Search Engine Optimization (SEO)
- AI Search Optimization
- Answer Engine Optimization (AEO)
- Generative Engine Optimization (GEO)
- Google Ads and paid search
- Meta Ads and paid social advertising
- Social media marketing
- Content marketing and content creation
- Website and landing page development
- Conversion rate optimization (CRO)
- Analytics and conversion tracking
- Digital strategy and consulting
- Creative and performance marketing services
- Local SEO and Google Business Profile optimization
The specific services provided to a client will be defined in the applicable proposal, statement of work, service agreement, or other written agreement.
2. Use of Our Website
You agree to use the MD Astra website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to our website, systems, or accounts.
- Introduce viruses, malware, or other harmful code.
- Scrape, copy, reproduce, or systematically collect website content without written permission.
- Interfere with the operation or security of the website.
- Impersonate MD Astra or another individual or organization.
- Use our content, branding, or intellectual property without authorization.
We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.
3. Client Services and Agreements
Our website provides general information about our services. A client’s specific scope of work, deliverables, fees, timelines, responsibilities, and other commercial terms will be governed by the applicable proposal, contract, statement of work, or service agreement.
If there is a conflict between these Terms and a signed client agreement, the signed client agreement will control for the services covered by that agreement.
4. Payments and Billing
Unless otherwise stated in a written agreement:
- Service fees, payment schedules, and billing terms will be specified in the applicable proposal or agreement.
- Advertising spend paid to platforms such as Google, Meta, LinkedIn, or TikTok is separate from MD Astra’s management fees unless expressly stated otherwise.
- Third-party costs, including software, hosting, domains, advertising spend, media placement, premium tools, or other external services, may be billed separately.
- Late or unpaid invoices may result in the suspension or termination of services.
- Fees are generally non-refundable once the agreed services or work have been performed, except where otherwise stated in the applicable agreement or required by law.
5. Client Responsibilities
Clients are responsible for providing the information, materials, approvals, and access reasonably required for MD Astra to perform the agreed services.
This may include:
- Accurate business and contact information.
- Website and hosting access.
- Google, Meta, analytics, advertising, or other platform access.
- Brand assets, images, logos, and other content.
- Timely feedback, approvals, and decisions.
- Accurate information regarding products, services, claims, pricing, promotions, and business operations.
Delays in providing required information, approvals, or access may affect project timelines and deliverables.
Clients are responsible for ensuring that information and materials they provide do not infringe the rights of third parties or violate applicable laws.
6. Marketing Results Disclaimer
Digital marketing performance can be affected by numerous factors outside MD Astra’s control, including search engine algorithms, advertising platform policies, competition, market conditions, website changes, consumer behavior, budgets, third-party systems, and business operations.
Accordingly, MD Astra does not guarantee specific marketing results, including:
- Specific Google or other search rankings.
- Specific AI Search, AEO, or GEO visibility.
- Specific leads, sales, traffic, or conversions.
- A particular return on advertising spend (ROAS).
- Specific revenue or profit increases.
- Guaranteed inclusion in Google AI Overviews, AI Mode, ChatGPT, Gemini, Perplexity, or other AI platforms.
- Continued advertising approval or account access on third-party platforms.
Any results, case studies, statistics, or examples presented on our website are provided for informational purposes and are not a guarantee of future performance.
7. SEO and AI Search Services
SEO, AEO, GEO, and AI Search Optimization services are subject to changes in search engine and AI platform technologies, algorithms, ranking systems, policies, and available features.
MD Astra may optimize websites, content, structured data, digital authority, technical elements, and other assets intended to improve search and AI visibility. However, no specific ranking, citation, recommendation, inclusion, or visibility outcome can be guaranteed.
AI-generated search results and recommendations may change without notice and may be influenced by factors outside MD Astra’s control.
8. Paid Advertising
When managing paid advertising campaigns, MD Astra may work with third-party platforms including Google Ads, Meta, LinkedIn, TikTok, and other advertising networks.
MD Astra does not control the policies, approval systems, algorithms, outages, pricing, account restrictions, or decisions of these platforms.
Ad accounts, advertisements, campaigns, audiences, and content may be rejected, restricted, suspended, modified, or removed by third-party platforms.
Clients remain responsible for ensuring that their products, services, claims, offers, and business practices comply with applicable advertising laws and platform policies.
9. Third-Party Platforms and Services
MD Astra may use or integrate third-party services and platforms to provide services to clients.
These may include:
- Google Analytics
- Google Search Console
- Google Ads
- Meta
- TikTok
- CRM platforms
- Website hosting platforms
- Analytics and reporting platforms
- AI and software tools
- Other third-party marketing technologies
MD Astra is not responsible for outages, policy changes, security incidents, data loss, account restrictions, algorithm changes, service interruptions, or other actions taken by third-party providers.
10. Intellectual Property
MD Astra Property
Unless otherwise stated, the MD Astra website and its content, including text, graphics, logos, designs, videos, images, frameworks, processes, templates, and other materials, are owned by or licensed to MD Astra and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, or create derivative works from our proprietary materials without written permission.
Client Materials
Clients retain ownership of materials they provide to MD Astra, subject to any rights or licenses necessary for MD Astra to perform the agreed services.
Work Product
Ownership and usage rights for deliverables created specifically for a client will be determined by the applicable client agreement.
Unless otherwise agreed in writing, MD Astra retains ownership of its pre-existing materials, proprietary processes, strategies, templates, systems, methodologies, tools, and know-how used in creating client deliverables.
11. Website Content and Information
The information published on mdastra.com is provided for general informational and marketing purposes.
Although we aim to keep the information accurate and current, we do not warrant that all website content is complete, accurate, current, or error-free.
Nothing on this website constitutes legal, financial, tax, medical, or other professional advice.
12. Confidentiality
MD Astra and its clients may exchange confidential business information during an engagement.
Each party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorized third parties except:
- With the other party’s permission.
- To employees, contractors, or service providers who need the information to perform the agreed services and are subject to appropriate confidentiality obligations.
- When required by law or legal process.
- Where the information has become publicly available through no breach of confidentiality.
Any additional confidentiality obligations may be addressed in a separate agreement between MD Astra and the client.
13. Testimonials, Reviews, and Case Studies
MD Astra may request permission to use client testimonials, reviews, business names, logos, campaign results, or project outcomes for marketing and case-study purposes.
We will obtain appropriate permission before publicly identifying a client or publishing confidential performance information unless the client has otherwise authorized such use in a written agreement.
14. Limitation of Liability
To the maximum extent permitted by applicable law, MD Astra and its owners, employees, contractors, partners, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, or goodwill arising from or related to the use of our website or services.
MD Astra is also not responsible for losses resulting from third-party platforms, search engines, advertising networks, hosting providers, software providers, or other external services.
To the maximum extent permitted by law, MD Astra’s total liability arising from a claim relating to services will not exceed the fees actually paid to MD Astra by the client for the applicable services during the three (3) months immediately preceding the event giving rise to the claim, unless otherwise provided in a signed written agreement.
15. Indemnification
You agree to defend, indemnify, and hold harmless MD Astra and its owners, employees, contractors, and agents from claims, damages, liabilities, losses, costs, and reasonable legal expenses arising from:
- Your violation of these Terms.
- Your misuse of our website or services.
- Materials or information supplied by you.
- Your violation of applicable laws or regulations.
- Your infringement of another party’s intellectual property, privacy, or other rights.
16. Suspension and Termination
MD Astra may suspend or terminate access to its website or services where permitted by law if:
- You materially violate these Terms.
- You fail to meet payment obligations.
- You engage in fraudulent, abusive, unlawful, or harmful conduct.
- Continuing the engagement would create a legal, security, or operational risk.
Client-specific termination rights, notice requirements, and fees will be governed by the applicable service agreement.
Termination does not eliminate payment obligations for services already performed or expenses already incurred.
17. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of North Carolina, USA, without regard to its conflict-of-law principles.
Any dispute arising from or relating to these Terms or the use of our website or services will first be addressed through good-faith efforts to resolve the matter.
Any additional dispute-resolution requirements, including arbitration provisions, may be established in the applicable client agreement.
18. Changes to These Terms
MD Astra may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website.
When changes are made, we will update the Last Updated date at the top of this page.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
19. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
20. Entire Agreement
These Terms, together with any applicable client agreement, proposal, statement of work, privacy policy, and other referenced policies, constitute the terms governing your use of the MD Astra website and services.
Where a separate written client agreement applies, its specific terms will govern the services covered by that agreement.
21. Contact Us
If you have questions about these Terms of Service, please contact us:
MD Astra
Apex, North Carolina 27502, USA
Email: info@mdastra.com
Phone: +1 855-750-0568
Business Hours:
Monday–Friday: 9:00 AM–6:00 PM
Disclaimer: These Terms of Service are provided as general website copy and should be reviewed by a qualified attorney before publication to ensure they accurately reflect MD Astra’s business structure, contracts, payment practices, privacy obligations, and applicable North Carolina and U.S. laws.